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Why I can't find "Create from Template" or "Manage Templates" menu items?
There's different implementation for such functionalities for Cloud and Server instances. Make you sure you spot at dedicated section of Create Issue from Template and Manage Tempates articles of our knowledge base.
Manage templates for Server requires enabling "Bulk Change" Global Permissions for "jira-software-users" group. Check it out:
How can I help a team to better troubleshoot an error
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Generate .HAR
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file following these instructions
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from Atlassian and send to us
I get "Internal server error" while Applying template on Cloud
Usually, it happens due to specific custom fields added by other addons after installations.
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So, if you have a "development" field:
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and once you decide to show it on edit/view issue screens - Applying a template will raise an error.
Contact us if you have such issues. Every that case needs to be reviewed and specifically adapted by our team.
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