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Problem | Platform | Probably Cause | Possible Solution | |||
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1 | Template is not created from Jira issue | Jira Server, Data Center | Issue contain more than ~15 subtasks. Due to specific limitation of our Jira server version storage, big template could not be saved. | Try removing Subtasks, lowering down to <15 items | ||
2 | The message is shown while upgrading an addon
| Jira Cloud |
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3 | When changing an assignee in a template (or any other select field), I can only select a few users/values. But not the one I want to select. | Jira Cloud | To get options for the select fields we use the first project from your instance that has the issue type the template has been assigned to. If you look at the “All Projects” list on your Jira instance - you’ll find that project (probably first). | We have a feature request to allow users choose from which context to set values for the template and that should help to properly choose specific select field value for the template’s scope. | ||
4 | When using Epic template - tasks (being child to an Epic) not created or not linked to an Epic | Jira Cloud | “Epic Link” field is not added to Create Issue screen | Go to Screen Configuration, add “Epic Link” field to a Create Issue screen | ||
5 | “Story Points” are not saved in the template | Jira Cloud | “Story Points” custom field is not added to the Jira Create Issue screen context | You need to add this field to Create Issue screen.
From now on, saved “Story Points” would be restored from the Template upon the new Jira issue creation | ||
6 | “Original Estimate” is not saved in the template | Jira Cloud | “Time Tracking” custom field is not added to the Jira “Create Issue” screen | Proceed with the same actions as described in previous problem (see above). Add “Time Tracking” field to Create Issue screen | ||
7 | Unable to uninstall an app | Jira Cloud | Uninstall button is greyed out or missing. |
Related post: https://community.atlassian.com/t5/Jira-Software-questions/Can-t-uninstall-jira-addon/qaq-p/2293136 | ||
8 | Unable to access documentation while logged in confluence | Confluence treat such user as Authorised but not licensed. | As a quick workaround - access our knowledge base in browser incognito mode |
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