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Navigate to the Template
Click “Form & Variables” menu item
Click “Add Variable” and choose the Variable type you want
Fill Label , and Description, add the Default value, and choose if you want it to be Required
Click Create. A new variable will appear in the list 🎉
You can Preview the variable on the form and then add it to the issues in the template
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Navigate to the Template
Click “Form & Variables” menu item
Click “Form Preview” tab
How to add a variable to the template’s field
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Navigate to the Template
Click on the issue from the issues list
Click the field to enter edit mode
- the icon will appear on the top-right corner of the fieldStatus title VAR 
You may notice that the Variables icon is the same as the icon for adding the Status element in the issue’s Description field. We will fix this confusion soon 😎
click and choose the variable you want to insert
submit changes by clicking on “V” button to save the inserted field variable
Alternatively, type a variable label in the format, like <<Employee Name>>, and save changes.
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Note, the variable needs to be created via “Form & Variables” page, otherwise you’ll get an error that “Variable is not defined” while saving changes   |
In multiline text fields, you can add variables using shortcuts by typing /var..
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