Can I save more fields to a Template beside summary and description
Yes! Try it live: you can save Reporter, Components and more!
How can I create template for Epics with multiple tasks (not sub-tasks) in it?
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Sure, you can do that on Jira Cloud version. Read How: Epic Templates
This feature, however is not av available on Server/DC edition.
How can I help a team to better troubleshoot an error
Generate .HAR file following these instructions from Atlassian and send to us
Can I use a template saved from Company-Managed project in Team-Managed Project?
You can use templates in team-managed projects. However, there’re some limitations. Here how it works.
Templates are saved per issue types. Assume you saved a template from “Story” issue type of Company-managed project (Project A).
Now, when choosing another Company-managed project (Project B ) in “Create from Template screen, you can also use this template in case if Project B has “Story” issue type in it’s schema.
However, it’s not the case for Team-Managed project.
When “Story” of Project A of Team-Managed project is not the same entity of “Story” of Project B, the “Story” template can not be shared across projects and could be used only within the project that was a source for Template creation.
Why I can't find "Create from Template" or "Manage Templates" menu items (Server version)?
There's different implementation for such functionalities for Cloud and Server instances. Make you sure you spot at dedicated section of Create Issue from Template and Manage Tempates articles of our knowledge base.
Manage templates for Server requires enabling "Bulk Change" Global Permissions for "jira-software-users" group. Check it out:
How can I help a team to better troubleshoot an error
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I get "Internal server error" while Applying template on Cloud
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Contact us if you have such issues. Every that case needs to be reviewed and specifically adapted by our team.
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