Service Level Agreement (SLA)

Owned by Pavel Pavlovsky
Last updated: Dec 20, 2024 by Pavel Pavlovsky
1 min read

Last Updated: Jan 1, 2023 

AppLiger team provides technical support related to our Atlassian Marketplace products (apps, add-ons).

Contact Support channels

Reach us via the Customer Portal

The status of our systems can be checked on the Status Page https://status.appliger.com/

Hours of Operation

Monday-Friday 9:00 AM - 6:00 PM GMT+1

We respond within 24 hours.

We will use reasonable efforts to perform the Support in accordance with the SLA. We will not be responsible for delays caused by the Client or for reasons beyond AppLiger control.

Support includes

  • Help and assistance with installation, upgrade, and configuring AppLiger products

  • Help troubleshoot problems with AppLiger products

  • Answering questions about AppLiger products' functionality

  • Answering questions related to sales and requests

  • AppLiger products demonstrations and training. We use tools like Zoom or Google Meet for support calls, troubleshooting, or presentations

Support excludes

  • Phone support

  • Solving issues not directly connected with AppLiger products