Service Level Agreement (SLA)

Owned by Pavel Pavlovsky
Last updated: May 22, 2024
1 min read

Last Updated: Jan 1, 2023 

AppLiger team provides technical support related to our Atlassian Marketplace products (apps, add-ons).

Contact Support channels

Reach us via Customer Portal

Hours of Operation

Monday-Friday 9:00 AM - 6:00 PM GMT+1

We respond within 24 hours.

We will use reasonable efforts to perform the Support in accordance with the SLA. We will not be responsible for delays caused by the Client or for reasons beyond AppLiger control.

Support includes

  • Help and assistance with installation, upgrade and configuring AppLiger products

  • Help troubleshoot problems with AppLiger products

  • Answering questions about AppLiger products' functionality

  • Answering questions related to sales and requests

  • AppLiger products demonstrations and training. We use tools like Zoom or Google Meet for support calls, troubleshooting, or presentations

Support excludes

  • Phone support

  • Solving issues not directly connected with AppLiger products